Refund Policy

1. Payments

Each plan is a one-time payment for a fixed access period. We never charge you again automatically.

2. End of access

Your access ends automatically at the end of the period you bought.

3. Your 14-day right to cancel

If you're a consumer in the UK or EU, you can cancel within 14 days of purchase and get a full refund. Email billing@clipcaptor.com with your account email to cancel.

4. Refund eligibility

We'll issue a refund in the following circumstances:

• You were charged in error or were double-billed due to a technical issue.
• You request a refund within 14 days of purchase (any plan) and have used fewer than 10 credits.
• A refund is required by applicable consumer protection law in your jurisdiction.

Outside of these circumstances, fees already paid are generally non-refundable.

5. How to request a refund

Email billing@clipcaptor.com with your account email and the reason for your request, or reach us via our Contact page. We aim to respond to all refund requests within 5 business days.

6. Approved refunds

Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

7. Changes to this policy

We may update this Refund Policy from time to time. We'll notify you of material changes by posting the updated policy on this page and updating the “Last updated” date above.

8. Contact us

Questions about a charge or a refund? Email billing@clipcaptor.com or reach us via our Contact page.

YACOSMART LTD, 192 Downing Road, Dagenham, England, RM9 6LU. Company number 16937189.