Answers to the questions we get most often.
Sign in and upload an MP4, MOV, MKV, or WEBM file from your dashboard. Clipcaptor accepts resolutions up to 4K. The maximum file size depends on your plan: 10 GB on Payment 1M and 25 GB on Premium Pro.
Importing by link (YouTube, Google Drive, Zoom) is coming soon. For now, download the video and upload the file.
1 credit = 1 minute of source video. Payment 1M includes 150 credits and Premium Pro includes 500 credits for each month of your access period.
Credits are used when Clipcaptor processes your source video. Your remaining balance is shown in your dashboard.
Every plan is a single payment for a fixed access period, processed by Stripe. Prices are in EUR and include any applicable VAT.
Your plan never renews automatically and we never charge your card again. When the period ends, your access ends. To keep going, simply buy a new period.
To upgrade, buy the higher plan and email billing@clipcaptor.com. We'll credit the unused days of your current plan.
Consumers in the UK and EU have a 14-day right to cancel: email billing@clipcaptor.com within 14 days of purchase and we'll refund you in full.
Separately, we refund any plan if you ask within 14 days of purchase and have used fewer than 10 credits. Email billing@clipcaptor.com with your account email. Full details are in our Refund Policy.
Finished clips can be downloaded from your dashboard. Payment 1M exports up to 1080p and Premium Pro up to 4K, in any aspect ratio, without a watermark.
Project export for Premiere Pro and DaVinci Resolve is coming soon.
After your access period ends, your projects are kept for 30 days, then deleted. Download anything you want to keep before then.
Email hello@clipcaptor.com. Support hours are Monday to Friday, 9:00 to 17:00 UK time (excluding UK bank holidays), and we reply within one business day.
See also our Terms and Refund Policy.
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